TryDenimJeans Try On

REFUND POLICY

Clear rules.
Fair returns.

A failed generation, an incorrect silhouette and an unused purchase each have a different route.

Updated 30 October 2026

01 / MONEY BACK

Unused credits

Request a refund within 14 days of purchase for unused purchased credits. A fully unused pack is eligible for a full refund; if partly used, the unused portion is refundable proportionally to the pack price. Used credits are not refundable under this policy.

We process approved refunds through Polar to the original payment method and remove the corresponding unused credits. Bank processing time varies. Free and promotional credits have no cash value. Mandatory consumer rights still apply.

02 / AUTOMATIC

Failed generation

If a generation fails, times out or is blocked by moderation, the reserved credit returns automatically. You do not need to email us. A failed guest try-on does not consume the free allowance.

A successful try-on costs one credit. Try 3 fits costs one credit for each successful result; a failed member of the batch is refunded separately. Credit returns are not money refunds.

HOW TO REQUEST A MONEY REFUND

Send the essentials.

Write from your account email with the subject “Refund request”. Include your order ID, purchase date and the pack you bought. Do not send card details. Request the refund before deleting your account.

[email protected]

We aim to reply within 48 hours. If an automatic credit return is missing, include the try-on ID and date so we can investigate.

See current credit packs →